At Classic Watch Store, we treat the delivery and care of your timepiece with the same precision and dedication as the master watchmakers who crafted it. Our policies reflect our commitment to excellence at every stage of your ownership journey.
Shipping Information
Order Processing
Each timepiece undergoes meticulous inspection by our horology specialists before dispatch:
- Processing Time: 1-2 business days
- Authentication: Every watch includes a certificate of authenticity
- Packaging: Original manufacturer cases with protective cushioning
Shipping Options
We offer two discreet, insured delivery methods for our international clientele:
| Service | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after dispatch | $12.95 USD |
| Complimentary Shipping | EMS | 15-25 business days after dispatch | Free for orders over $50 |
Note: We currently cannot ship to certain Asian countries and remote regions. Customs duties remain the responsibility of the recipient.
Returns & Exchanges
For collectors who demand perfection, we offer a concierge-level returns service for most timepieces from our Philippe Stein, Alexandre C, and Art Deco collections.
Eligibility Requirements
To qualify for return or exchange:
- Request initiated within 15 days of delivery
- Timepiece in original, unworn condition
- Complete original packaging and documentation
- Certificate of authenticity included
Non-Returnable Collections
Due to their exclusive nature, these collections cannot be returned:
- 1921 Collection: Limited edition pieces
- Amour Heart Beat by ShuQi: Customized romantic timepieces
- B. Fendi Certified: Collector’s items with unique authentication
Returns Process
- Initiate Request: Email our specialists at [email protected] within 15 days using our template below
- Authorization: Receive return instructions within 2 business days
- Secure Packaging: Repackage with all protective materials and documentation
- Return Shipping: Ship via insured courier to our authentication center: Classic Watch Store Returns
Attn: Authentication Department
3293 Gorby Lane
Hattiesburg, MS 39402
United States - Inspection: 5-7 business day authentication by our master watchmakers
- Resolution: Refund or exchange processed upon approval
Refund Timeline & Methods
We process refunds with Swiss-watch precision:
- Credit Card/PayPal: 3-5 business days after approval (appears on statements within 1-2 billing cycles)
- Bank Transfer: 7-10 business days for international transfers
Original shipping fees are non-refundable. For exchanges, we cover standard shipping costs for the replacement item.
Exchange Process
To exchange between collections (e.g., 102G to 8905 Series):
- Follow standard returns process
- Specify desired alternative in your request
- Our specialists confirm availability
- Price differences settled via original payment method
Return Request Template
Subject: Return Authorization Request – Order #[Your Order Number]
Dear Classic Watch Store Concierge,
I wish to initiate a return/exchange for my recent acquisition:
- Order Number: [Insert]
- Date Received: [Insert]
- Item: [Collection Name & Model, e.g., “Alexandre C – Celtica Heart 42mm”]
- Reason: [Please specify – sizing, craftsmanship concern, etc.]
I confirm the timepiece remains in original condition with all packaging and documentation. Please advise return instructions at your earliest convenience.
Sincerely,
[Your Full Name]
[Contact Number]
[Email Address]
For personalized assistance, our horology specialists remain at your service via [email protected].