At Classic Watch Store, we take pride in offering exquisite timepieces to discerning collectors worldwide. Below you’ll find answers to our most commonly asked questions about our products, services, and policies.
Product Information
What types of watches do you specialize in?
Our collection celebrates horological artistry, ranging from Philippe Stein’s wellness technology to Charriol’s Celtic craftsmanship. We curate timeless pieces including Alexandre C bracelet watches, Art Deco masterpieces, limited-edition G-Timeless Gucci, and Dior Grand Bal creations.
Are your watches authentic?
Every timepiece in our collection undergoes rigorous authentication by our horology experts. We source directly from authorized dealers and reputable collectors to ensure the integrity of each watch.
Do you carry limited edition pieces?
Yes, our 1921 collection and Franck Muller portfolio often include rare, limited-production watches for the serious collector. These pieces are noted in their product descriptions.
Ordering & Account
How do I create an account?
During checkout, you may opt to create an account for faster future purchases and order tracking. Simply provide your email address and create a password.
Can I modify my order after placement?
Orders enter processing immediately. For modifications, please contact our concierge at [email protected] within 2 hours of ordering. We cannot guarantee changes can be accommodated.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed with encryption.
Is my payment information secure?
Absolutely. We employ industry-standard SSL encryption and never store complete payment details on our servers.
Shipping & Delivery
Where do you ship?
We proudly serve collectors worldwide, excluding certain Asian regions and remote locations. For specific inquiries, please contact our concierge team.
What are my shipping options?
- Express Delivery (10-15 business days via DHL/FedEx): $12.95 includes priority processing, real-time tracking, and signature-required delivery
- Complimentary Standard Shipping (15-25 business days via EMS): Free for orders over $50, includes basic tracking and environmentally conscious packaging
How are watches packaged for shipment?
Each timepiece travels in climate-controlled conditions when necessary, with discreet unbranded packaging. Our Swiss-trained specialists ensure your wearable art arrives with the same precision we uphold in our collections.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from delivery date. Returns must be in original condition with all packaging and documentation. US customers receive prepaid return labels, while international clients work with our dedicated returns specialist.
How long do refunds take to process?
Refunds are processed promptly upon receipt of the returned item, typically reflecting in your account within 5-7 business days.
Can I exchange my watch for a different model?
We currently only accept returns for refunds. For a different model, please return your original purchase and place a new order.
Additional Assistance
How can I contact your customer service?
Our horology concierge team is available at [email protected] for personalized assistance with any inquiries not addressed here.
Do you offer gift wrapping services?
All watches arrive in elegant packaging suitable for gifting. For special requests, please contact us before placing your order.
At Classic Watch Store, we consider each timepiece a wearable work of art and treat every transaction with corresponding care. Should you require further assistance, our team stands ready to ensure your collecting experience matches the excellence of our collections.